Mindscope Software Help Center

Download Problems:

I have lost or deleted my program, how do I get it back?

If you've lost or deleted the program that you've purchased, please find your program on our site and go to that program's product page where there is a "Download" link. Your browser will ask you if you would like to open the file or save it to your computer. Choose "Open File," and the program will automatically begin to install after it is finished downloading. Then, simply enter in your registration code and you are all set with the full version.

How can I get the program to download?

If you do not yet have the program that you've purchased, please find your program here and go to that program's product page where there is a "Download" link. Your browser will ask you if you would like to open the file or save it to your computer. Choose "Open File," and the program will automatically begin to Install after it is finished downloading.

I've installed it, but how do I run the program?

There should be a program icon on your desktop; click on it to start the program. If there is no program icon on your desktop, go into 'start menu' and search for the program in your list of programs. If you still can't find the program, try reinstalling..

I get a black/blank screen when starting a program, what do I do?

"Black, fading screens" and other miscellaneous errors can happen at times. Make sure that you have the latest version of the drivers for your Video Card as well as the newest version of Opengl.


Installation Problems:

My program won't install or has an error while installing!

If you are having problems installing one of our programs, first make sure that your computer matches the system requirements for the program, and if it does, try deleting the installer and redownloading it from our site. If this doesn't work try restarting your computer and trying again. After trying all this, if it still doesn't work then contact us!


Program Problems:

The program has given me an error and quit on me!

Try reinstalling the program and see if that fixes the problem. If not, check your system to see if it meets the program's minimum requirements; your computer might not be compatible with the program! If you are getting errors and your computer meets the minimum system requirements, contact us with your problem!

Why do I receive Fatal Exception Errors, Illegal Operation Errors or Invalid Page Faults when trying to play program X?

In various programs, your computer may stop responding, or it may give Fatal Exception Errors, Illegal Operation Errors, or Invalid Page Faults. These errors may mean that your Windows needs an update, the computer's video or sound card drivers are outdated, or you are using too many programs at one time. To resolve these problems, you can update the drivers and try using fewer programs at the same time. If these other solutions do not work, please uninstall, redownload, and reinstall the program.

The program runs abnormally slow. What can I do?

Please be sure that you do not have any other applications running in the background. Use your Task Manager to shut down any applications that are running. Check the system requirements for your program to see if your computer needs an upgrade!


Registration and Unlocking Problems:

I never received my registration code after purchasing program X. How do I get it?

You should recieve your registration code in the order confirmation email Kagi sends you after purchasing from their site. This is the key you enter into the program to activate the full version.

My registration code doesn't work!

Check to make sure you entered the registration code correctly. If this doesn't work, try uninstalling the program and reinstalling it. If you're still having problems, contact us and include in your message the faulty registration code, the kagi transaction ID sent to you in your "Thanks for your Purchase" email, as well as the email address you provided kagi (this is also included in the email).